Return and Refund Policy

At Parts Hub LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This policy outlines the process and conditions for returns and refunds.

1. Returns

1. Eligibility for Returns
   You may return an item if:
   • The item was purchased within 15 days.
   • The item is unused, in its original packaging, and in the same condition as received.
   • Proof of purchase (invoice or receipt) is provided.
2. Non-Returnable Items
   The following items are not eligible for return:
   • Perishable goods (e.g., food, flowers).
   • Personalized or custom-made products.
   • Downloadable digital products.
   • Items on final sale or marked as "non-returnable."
3. Return Process
   • Contact our customer service at info@usapartshub.com to initiate a return.
   • We will provide a return shipping label or instructions for returning the item.
   • The return shipping cost will be:
     • Covered by Parts Hub LLC for defective or damaged products.
     • The customer’s responsibility for other return reasons (e.g., change of mind).

2. Refunds

If the customer wishes to make a refund without the seller's fault and without stating any reason, 20% of the total amount paid for the product will be deducted and the remaining amount will be refunded.

1. Refund Eligibility
   Once we receive your returned item, we will inspect it and notify you of the status of your refund.
   • If approved, a refund will be processed to your original payment method within 7 days.
2. Partial Refunds
   Partial refunds may be issued if:
   • The item shows signs of use or is not in its original condition.
   • The return is initiated after the specified return period.
3. Non-Refundable Costs
   • Shipping fees (if applicable) are non-refundable.

3. Exchanges

• Items can be exchanged if they are defective or damaged.
• Exchanges are subject to product availability.

4. Late or Missing Refunds

• Check your bank account or payment method.
• Contact your bank or payment provider, as processing times may vary.
• If you still haven’t received the refund after 10 days, contact us at info@usapartshub.com.

5. Contact Us